Aritzia Reviews

I'm pretty happy with the Aritzia customer care experience. I got a Babaton tank top and it came with a stitch that had popped out. When I pulled the stitch it created a hole. I was pretty freaked out since I already took the tags off. I called the customer care and they told me they'd reach out to get some pictures in a couple hours. In 5 minutes they reached out, reviewed my images and ordered me another tank top within the hour. I however do need to send back the top with the hole in it and wait for a return while they charged my card for the new top. That kinda sucks but overall I'm pretty satisfied.

Amazing. The store in Westfield is always stocked and the associates are great, super helpful and polite!

Good overall.

People are very attentive in-store, the girls are always willing to grab you clothes or recommend pieces they like. Returns are very easy since everything is tracked with your phone number so usually they can find it through your profile instead of you searching for the receipt. Shipping usually takes 3-4 days.

Overall is good. But if you buy the clothes on sale (even though only $5 off) you cannot return it and get cash back. (Only store credits)

I liked aritzia because they had petite clothing Ans I am tiny. I purchased a kitten sweater that was 78.00. I wore it twice. I washed it on delicate by itself and the entire sleeve fell off... I was very disappointed because I loved the sweater. I contacted them. They said I needed to send an email with photos. I sent that. They never contacted me back. I then followed up with them weeks later. They agreed to give me store credit which I was okay with. They said I needed to bring the sweater in though. I am a travel nurse so I don't carry useless things around with me in my car. I documented the photos and threw the sweater away. They refused to give me any store credit without the item even though I have the photos and pictures of a sweater with no sleeve and a hole in the other sleeve. I will never shop at this store again because they have poorly made clothes and an even worse customer service.

I ordered a body suit in White and received a product that was stained. In the crotch area, looked like a period stain that someone had tried to wash out. And their exchange policy for something like this was terrible. I had to re-order the item and repay, while I sent back the dirty item and wait for my refund. So basically, I had to pay twice for this one item, and wait to get my money back for the original. What if I was someone who couldn't afford to buy this item twice and wait for a refund?
If the reason for my return / exchange was MY choice (it didn't fit or I didn't like it) then I wouldn't complain about the way this was done, but the item that was shipped to me was dirty and clearly worn by another person. It's unsanitary. They should have shipped me the new item without me having to re-buy it, and I would return the dirty one I received. The reason for my return / exchange was because of THIER product and lack of quality control. I won't be purchasing online from here again. If ever, I'll wait to shop in store so I can actually see what I'm buying. The fact that this item ever left their warehouse is disgusting.

I bought a bunch of clothes online and some fit and some didn't. I packaged up the stuff that didn't fit to return it and then came to find out that the return label was only support by fedex (no fed ex Depot in my small town) so I drove out of town to drop it off, only to find out its slightly after the return policy deadline. I emailed them and explained there was no store in my town, no fed ex Depot, as well as the stores are closed due to the COVID pandemic! And the lady's answer was "sorry but we cannot process your return" like it's hundreds of dollars in clothes that don't fit/I don't like on my body and still have the tags on it and I'm stuck with all of it? You only have 14 days to return, yet it took 8 of the 14 to even ship to me. PATHETIC CUSTOMER SERVICE. They don't care about their customers... they're just there to price gauge you and then turn the other cheek when something isn't right.

Don't shop here, go somewhere else that actually cares about it's customers! I would give it a zero star if I could.

My first online international shopping experience with Aritzia was very disappointing. I received the Wilfred twirl black skirt with a white mark on it and threads coming from it. I paid 150 USD for the skirt in addition to the custom charges, but now I will have to return it. Aritzia claims on its website that it incorporates eco-friendly policies. But sending flawed pieces to your international customers will only lead to having these pieces shipped back again causing an easily avoidable environmental damage.

I've been eyeing the famous "Melina" leather pants from Aritzia and I finally caved and bought them. Although my bank account wasn't too happy, I am! These pants are so soft, comfortable, and fit me like a glove! The packaging they came in was aesthetically pleasing too, and the shipping was so fast! I will definitely be shopping here again in the future :)

Tried to cancel my order within an hour (at 5:00AM) and they said they only accept cancelations within 30 mins, even though they haven't even accepted the funds yet or processed the order (the purchase is still pending on PayPal, too) What bothers me the most is that I'll now have to pay for postage to return an item that wasn't correctly shown on the website (I learned there was an unattractive colour inside the blazer from the reviews) and I can't even get it refunded to my credit card, only PayPal, so I won't be able to lift the debt off my credit card and I won't be able to spend that money unless I buy something online through PayPal. Ew, I don't want to shop here again. Also, their sales associates are extremely annoying and commission-hungry, they won't leave you alone in store so it's a nightmare for shy people.

I have had fine experience with their customer service, but their return policy is HORRIBLE. I would buy so many more things if they just let me return sale items to my credit card. However, that is not the case so I rarely shop with them. Do better Aritzia.